Privacy Policy
Last updated: April 11, 2025
1. Introduction
On Cloud API ("we", "our", "us") is operated by Wolf Software Solution Pvt. Ltd. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our platform at oncloudapi.com.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and business details when you register.
- Billing Information: Payment method details processed securely through third-party payment processors. We do not store your full card details.
- Usage Data: Information about how you use our platform, including messages sent, chatbot flows configured, and feature interactions.
- Technical Data: IP address, browser type, device information, and cookies for platform functionality.
- WhatsApp Business Data: Message logs and contact data you import into our system, used solely to operate the service on your behalf.
3. How We Use Your Data
Your data is used strictly to:
- Provide, maintain, and improve the On Cloud API platform
- Process payments and manage your subscription
- Send important service-related notifications (not marketing without consent)
- Provide customer support
- Comply with legal obligations
We do not sell, rent, or share your personal data with any third party for marketing or commercial purposes. Your data belongs to you.
4. Data Security
We take data security extremely seriously. All data transmitted through our platform is encrypted using industry-standard TLS/SSL protocols. Your WhatsApp Business account connects directly to Meta's official Cloud API — we act only as an authorized technology provider.
- All data is stored on secure, encrypted servers
- Access to user data is restricted to authorized personnel only
- We conduct regular security reviews and updates
- We do not access your WhatsApp conversations without explicit permission
Your data is 100% secure with us. We are a Meta Verified Tech Provider and follow Meta's strict data handling standards.
5. Data Sharing
We do not share your personal information with third parties except in the following limited cases:
- Meta (Facebook): As required to operate the WhatsApp Business API on your behalf.
- Payment Processors: To handle subscription billing securely.
- Legal Requirements: If required by law, court order, or governmental authority.
We never share your data with advertisers, data brokers, or any unrelated third parties.
6. Data Retention
We retain your account data for as long as your subscription is active. Upon account deletion or subscription cancellation, your personal data will be deleted within 30 days, except where retention is required by law.
7. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings, though some platform features may be affected.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our platform is intended for businesses and individuals aged 18 and above. We do not knowingly collect data from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: