Question 1

What is the WhatsApp Business API?

Accepted Answer

The WhatsApp Business API (also called WhatsApp Cloud API) is Meta's official way for businesses to send and automate WhatsApp messages at scale. Unlike the free WhatsApp Business App, the API powers: - Bulk broadcast campaigns to thousands of customers - No-code chatbots and automated replies - A shared team inbox for multiple agents - Integration with your website, CRM, Shopify or custom software  ✅ On Cloud API gives you official Cloud API access as a Meta-verified tech provider — with 0% markup on Meta's rates.

Question 2

How much does the WhatsApp Business API cost?

Accepted Answer

With On Cloud API, platform plans start at $9.99/month. On top of that, Meta charges directly for the messages you send: - Service replies (within the 24-hour customer window) are free. - Marketing, utility and authentication messages are billed per delivered message — rates vary by country and category. - We charge 0% markup, so you always pay Meta's official rate — no 15–50% BSP fees.  💡 Tip: Costs depend on your country and message volume. Use our pricing page or contact us for an exact estimate for Pakistan, UAE, India, the US, UK and more.

Question 3

How do I get the WhatsApp Business API?

Accepted Answer

You can go live with the WhatsApp Business API in about 10 minutes with On Cloud API: - Sign up and tell us your business phone number (a fresh number, or one disconnected from the WhatsApp app). - We help you create/verify your Meta Business account and connect the number. - Generate your API credentials — no coding needed. - Start sending broadcasts, building chatbots and managing chats from our dashboard.  ✅ Our team guides you through Meta verification end-to-end.

Question 4

Is the WhatsApp Business API free?

Accepted Answer

The WhatsApp Business API itself has no license fee from Meta, but there are two cost parts: - A platform/software fee — On Cloud API starts at $9.99/month. - Meta's per-message charges for marketing, utility and authentication templates (service replies are free).  💡 Because we are a tech provider with 0% markup, you avoid the extra 15–50% that most BSPs add — making us one of the most affordable ways to use the API.

Question 5

Is On Cloud API a BSP or a Meta tech provider?

Accepted Answer

We're a Meta tech provider, not a BSP (Business Solution Provider). This saves you money because: - You connect directly to the WhatsApp Cloud API — no middleman. - You manage your own API and pay Meta directly, with full billing control. - You avoid the 15–50% markup that BSPs add on every message. - Our agents still guide you through the entire setup, no coding required.

Question 6

Do I need a separate number for the WhatsApp Business API?

Accepted Answer

Yes, a dedicated phone number works best for the WhatsApp Business API if: - The number is already used on WhatsApp Messenger or the Business App. - You want to avoid conflicts between app-based WhatsApp and the API. - You plan to use automation, chatbots, or CRM integrations.  You can reuse an existing number if you permanently disconnect it from the mobile apps. Once connected to the API, it can't be used in the WhatsApp apps unless removed from the API.

Question 7

Does the WhatsApp Business API require verification and approval?

Accepted Answer

Yes, verification and approval are part of the WhatsApp Business Platform (API). Here's how it works: - Verify your business via Meta Business Manager to unlock higher limits and features. - Get WhatsApp approval to connect your phone number and go live. - As a registered Meta tech provider, our team handles the process with you for a smooth, fast approval.

Question 8

Do you offer WhatsApp chatbots and automation?

Accepted Answer

Yes, On Cloud API includes a no-code chatbot and automation suite: - Keyword-based chatbots - Button & list interactive replies - Voice flow and bot-flow automation - AI-powered smart replies  Perfect for FAQs, lead generation, sales and 24/7 customer support.

Question 9

Is the platform secure and Meta-compliant?

Accepted Answer

Yes. On Cloud API uses: - Enterprise-grade encryption - Meta's official Cloud API standards (no unofficial tools, no banning risk)  As a registered firm and Meta-verified tech provider, your business data is protected at every step.

Question 10

What is your refund policy?

Accepted Answer

Please review our refund policy before activating a package: - No refunds are issued once a package has been activated. - All sales are final after activation. - Please review your selected plan carefully before completing your purchase.  💡 Tip: If you're unsure which plan suits you, contact our support team before activating — we're happy to guide you to the right choice.

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